Editing a completed order enables you to update the order details, such as delivery and address information, shipping priority and order instructions, as well as update and remove line items on the order. You are able to edit supply orders that:

• YOU submitted
• Have a status of Submitted for Processing

You are able to edit an order from four selections within Iron Mountain Connect Records Management:

• The Completion step in the Retrieval Order, Supply Order and Pickup Order wizards
• Records Management | Track Orders

1. From the Completion step in any of the order wizards, click the Order Number link or the View Order button.  Or, from within Records Management | Track Orders, search for the order.  The Order screen opens with the Order Information tab displayed.

2. Click Edit Order.
3. Update the following order details:
   • Pickup/Delivery address
   • Contact
   • Shipping Priority
   • Carrier
   • Order Instructions
   • Internal Routing Address
4. Edit the billing information and instructions.  The billing fields vary based on your company’s records management hierarchy and service levels:
5. Update order items:
   • Click to the right of the item you need to edit:
     • Requested For
     • Chargeback Code
     • Item Instructions
   • Click Update to save your changes.
6. Remove order items:
   1.   Click to the right of the item you need to remove.  The item is removed from this order. 
7. Click Save. The order is updated, and the change is noted in the Order History. 
8. Click Close to exit from the Order screen. A confirmation email is sent to the primary contact and other contacts entered on the Order Details screen.